Honestly, I have been with a few cellphone providers in my short years of life. I've recently gotten to Tmobile with a close relative and instantly it started out with bumps in the road. I myself, got a Sidekick 08 (easy for texting which is what I mostly do so I didnt give a hoot). At first, I had ordered the Sidekick unlimited msging AND web. Turned out, that wasn't meant for a family plan. Due to them never letting me know that, though, through a free text message or another email explaining it to me. I sat there talking myself silly through texts. So we called them because my phone started to act up and not letting itself log into tmobile. One thing lead to another, THEY apologized for their mistake, told us they would wave the fee because it was their fault for never letting us know what was going on with it and told us it wouldnt be added onto the next bill and all we would now have to pay for would be the domestic messaging and the family plan itself.
WELL, 1 months later. And $114 dollars already paid for THIS months bill, I woke up to my phone not working. I've tried soft reset, I've deleted a contact and then did a soft reset again because usually that works to get the MyFaves to show back up on the jump screen. Nothing worked. All I kept getting was the same message, " "Network data services are currently unavailable." And that whole msg about GPRS APN thing being incorrect and some stuff. So then I decided to take a glimpse online to see if anyone had posted some help about it. Quite a few people had the same problem but one thing that kind of stuck out. Apparently they give you this message when your phone has been shut off for insufficient funds. I didnt think this was the problem at first because I was SURE I had a dollar on it left, which I always keep on it just to make sure the phone stays active.
First thing I saw was the dollar was gone. $0.03 is my balance. I looked a little over to the right, and there it said that my account had been suspended because I was 16 dollars over drawn in it. At first I thought it was my relative and her kids getting onto her phone and doing some crazy stuff on it and whatnot. So we went over to tell her since her phone was obviously off too and I had no way of contacting her. None of her kids seemed to have done anything with the phone so we all traveled back here to call Tmobile. TURNS OUT. They now want to charge me, AFTER I already paid the $114 for this month, for the texting and stuff from last month from a problem that was their fault anyway and was told to us would be waved.
They told us that we would of known this in the next bill coming up. The thing is. Our payment was due on the 24th. They sent out, apparently, this months bill on the 23. The bill still isnt here and its the 28. If we would of waited for the bill, the phones would of still been cut off for these few days. But yet they want to blame us for it and still make us pay the 16 dollars because some little geek behind the computer that told us the charges were waved, decided he was going to put down that he told us we needed to pay it later. If we would of had to pay it later, our bill total would of been well over $130 on the site instead of $114 like it should that whole month.
All in all, we paid the 16 dollars. And I'm sitting here still without my phone signing into my tmobile.
Lesson learned. Tmobile gives you quite the bullshit run around and their customer care is pretty slim to none. They have no email to contact, no online support, nothing. All you really get to do is call them and then you get a run around about something thats their fault but they dont want to seem like the crappy cellphone company. I love my sidekick despite its few problems in itself, but I truly regret signing up with Tmobile.